Pure Nest Kids (ABN 27 990 218 170) trading as Pure Nest Australia
Effective Date: September 2026

Australian Consumer Law (ACL) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When We Accept Returns

We accept returns in the following circumstances only:

• The item received is faulty or defective
• The item was damaged during transit
• You received an incorrect item that is different from what you ordered

Change of Mind We are unable to accept returns for change-of-mind purchases. Please choose carefully before completing your order.

Return Eligibility Conditions

To be eligible for a return, all of the following conditions must be met:

• The return is initiated within 14 days of the delivery date
• The item is unworn and undamaged
• The item is in its original condition, with tags and packaging intact where applicable
• Proof of purchase (order confirmation or receipt) is provided

How to Lodge a Return

To initiate a return, please contact us within 14 days of receiving your order. Do not send items back without contacting us first, as unrequested returns cannot be processed.

Please get in touch via:

• Email: hello@purenestaus.com.au
• Phone: +61 404 211 572

Please include the following in your return request:

• Your order number
• A description of the issue
• Photographs of the item and packaging where relevant

We will assess your request and respond within 2 business days.

Return Postage

Return postage costs are the responsibility of the customer. We recommend using a trackable postal service, as Pure Nest Australia is not responsible for return items that are lost or damaged in transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome of your return request. If your return is approved:

• A refund will be processed to your original payment method
• Please allow 5 to 7 business days for the refund to appear, depending on your financial institution

If your return is not approved because the item does not meet our return eligibility conditions, we will contact you to discuss next steps, which may include returning the item to you at your cost.

Contact Us Pure Nest Australia (Pure Nest Kids) Email: hello@purenestaus.com.au Phone: +61 404 211 572 Website: purenestaus.com.au